1. Don't tell us you only have one day to clear the use. And don't call us every two days to see if we have an answer yet. We will contact you as soon as we know if the requested use has been approved.

2. Don't tell us how low your budget is. If your request is approved, we will quote based on our perception of the fair market value.

3. Don't expect us to educate you in the clearance process or copyright law because you've never cleared anything before. You should know what you're doing before you contact us. Consider hiring a clearance professional (see links).

4. Don't expect approval on a request just because you're a bona fide good-deed-doing charity. Many of our clients get dozens of charitable requests per week and they cannot all be approved.

5. Don't ever send us a letter stating that if you don't hear from us, you will assume that the use has been approved. This will prompt an immediate and permanent denial.

6. Don't change our forms or the terms of a license unless you have sent us a written request asking to do so, and we have approved such request.

7. Please don't chat-up our telephone receptionist. It has zero bearing on whether your request will be approved, or the speed in which it will be considered.

8. No means no. It is not an invitation to appeal a decision or send further information that you meant to send in your original request. If you call our client or his or her manager or attorney directly to appeal their decision after they have already denied the request through this office, or if you waste our time arguing a quote or usage decision, we may take that into consideration when considering any future requests you might make.